Privacy Policy

We may collect the following categories of information:

• Contact Information: name, email address, phone number, mailing address, and business name.
• Business Information: details about your company, industry, and service needs when you request a quote or consultation.
• Communications Data: records of calls, text messages, emails, and voicemails exchanged between you and Cross Ascend Media.
• Appointment Information: dates, times, and details related to consultations or service calls you schedule with us.
• Payment Information: billing details processed securely through our payment processor, Stripe (Cross Ascend Media does not store full payment card numbers).
• Website Usage Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar tracking technologies.
• Advertising Data: information collected through Meta Ads and Google Ads when you interact with our advertisements or landing pages.

We collect information through:

• Forms submitted on our website or landing pages
• Phone calls, text messages, and emails you send to us
• Appointment booking and scheduling tools
• Cookies, pixels, and tracking technologies used on our website and in our advertising campaigns
• Third-party advertising platforms (Meta Ads, Google Ads) when you click on or engage with our ads
• Our payment processor (Stripe) when you make a payment

We use the information we collect to:

• Respond to inquiries and provide requested quotes or consultations
• Schedule and manage appointments
• Deliver our marketing and advertising services to you
• Send transactional and informational communications via SMS, email, or phone
• Process payments through Stripe
• Improve our website, services, and advertising performance
• Comply with legal obligations and enforce our agreements

By providing your phone number and opting in through our website, forms, or other communication channels, you consent to receive text messages (SMS) from Cross Ascend Media.

Types of messages you may receive include:

• Appointment confirmations and reminders
• Follow-ups regarding inquiries, quotes, or services
• Customer service and support communications
• Voicemail drop notifications

Message frequency may vary depending on your interactions with us.

Message and data rates may apply.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us unless you opt in again.

Help: For assistance, reply HELP to any message, or contact us directly using the information in the “Contact Information” section below.

Consent is not a condition of purchase. You are not required to opt in to SMS messaging to purchase or receive any goods or services from Cross Ascend Media.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver the messages you have requested.

Cross Ascend Media does not sell, rent, or share your personal information — including SMS opt-in data and consent — with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted solely to help us operate our business and fulfill our obligations to you. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share limited information with the following categories of service providers, solely to operate our business:

• GoHighLevel — our CRM, funnel, automation, and communications platform, which processes and stores contact records, conversations, form submissions, appointment data, and automation workflows on our behalf.
• Stripe — our payment processor, which handles payment transactions securely.
• Meta Ads and Google Ads — advertising platforms that help us deliver relevant advertising and measure campaign performance. These platforms may use cookies and pixels as described below.
• Aggregators and SMS/telecommunications providers — as required to transmit text messages you have consented to receive.

We may also disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Cross Ascend Media, our customers, or others.

Our website uses cookies, pixels (including the Meta Ads pixel and Google Ads tracking tags), and similar technologies to:

• Understand how visitors use our website
• Measure the effectiveness of our advertising campaigns
• Remember your preferences
• Deliver relevant ads to you on other platforms

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes relying on the security infrastructure of our service providers, including GoHighLevel and Stripe, both of which maintain their own industry-standard security measures.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Cross Ascend Media uses GoHighLevel as its primary data processor and platform for CRM, funnel building, automation, and communications. GoHighLevel stores contact data, conversations, form submissions, and automation workflows, and enables our SMS, email, call, and appointment scheduling functions on our behalf.

We also use the following third-party services:

• Meta Ads — for advertising and audience targeting
• Google Ads — for advertising and audience targeting
• Stripe — for payment processing

These third parties have their own privacy policies governing the use of your information, and we encourage you to review them.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications, including SMS and email
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information below.

• SMS: Reply STOP to any text message to unsubscribe. Reply HELP for assistance.
• Email: Click the "unsubscribe" link included in any marketing email, or contact us directly.
• Phone/Voicemail: Contact us using the information below to be removed from our calling or voicemail lists.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cross Ascend Media
590 Genine Dr, San Jose, CA 95127
Phone: (669) 202-8739
Email: Adenlatimore@gmail.com
Website: https://crossascend.com/